OK, so you’re the Owner of “Your Repair Facility”, now what?  This article is going to look at, “Working IN your Business or Working ON your Business” and all the idiosyncrasies that entails. First we’ll start with those of you who prefer to work “IN” the business.  These business owners typically tend to work as Service Advisors by day and Owners by night after everything is shut down and somewhat quiet.  In this scenario the owner, who put up the cash to build his dream, now works from 7:00 in the morning to 5 or 6:00 at night depending on the hours the facility is open as the Service Advisor, a Technician or combination of anything that requires getting done.  Maybe 5 days a week, maybe more!  Then when the business closes he/she turns into the Owner again and starts doing the paperwork required to run a GOOD facility.  This generally amounts to 3-5 more hours well into the evening.  ... read more