The Power of a Review…. OK, I’ll be honest; we may have almost gone too far pushing for reviews from our customers.  A good review can make us feel like heroes or at the same time a moment later, zeros.  After all, it is how people think or perceive us right?  So, how much power should customer reviews have? First we need to know where those reviews are going to be seen!  Are they going to our website, going to post to Facebook, or are they simply there for our betterment and not seen by anyone else?  These are questions that require answers before using reviews for any discussions regarding letting people go based on a review or reviews! All reviews are important, because they can tell a tale of how our customers perceived our service or services.  And they all deserve to be given some degree of significance when reading them.  However, many reviews can be meant to hurt, some even come from people we have never seen a ... read more